Great price, however that comes at other costs. Customer care was awful. To book the holiday we were sent a text to ring them. However the wait for an answer was horrendous. Then you could only speak with the person who it has been passed to, ergo if they were busy then you had to ring back as they didn't ring! Due to the late booking by us it was a very rushed procedure, however the consultant Nathan didn't seem that bothered. He didn't go through the booking with me and didn't explain the flight check in procedure which was different to how I've had to check in previously. That resulted in yet another phone call chasing him and more stress. Then they couldn't complete the resort transfer so had to chase them for a refund(which still hasn't been repaid) and sort our own transfers. Then after checking in online for the flights we realised they hadn't included the cases which we had paid for so guess what yep more phone calls to rectify another mistake. Overall a very poor experience and would not recommend holiday gems at all unless they are the only ones you can afford then use at your own risk and Check everything and then check it again. If you do happen to get Nathan then I would try for another agent beyond useless is his talent!