We booked our holiday online paid by credit card full amount, then next day they phoned me and told me there were no rooms available at that price and said it would be another £160 more for the same holiday even tho we agreed this holiday only at the price we were asked to pay the day before! We ended up agreeing to same holiday without the Breakfast and had to pay them extra money as well! We are so annoyed that they can do this! When we were booking it should have told us at the time there were no more rooms available at this price so that we could look somewhere else! Your company should have sorted it out for the price we had already paid because that is what was agreed to and paid for, it wasn’t our fault! I think this is a rip off site, we haven’t had a holiday in 6 years and was looking forward to this holiday but puts a dampers on things when someone try’s to do this to you!
1 year ago
Holiday Gems has a
4.5
average rating
from
2,196
reviews
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