Very rude customer service representatives (Michael the manager & Nicki) no empathy at all from them, if anything they added extra stress to the booking. They showed no care at all and basically showed they were too busy to sort out our issue that the company had made because they had other customers to deal with. Absolutely disgusting service from them. Would never book again from this company. We were offered one price but billed for a higher price then bombarded with emails to pay the outstanding balance.
1 year ago
Holiday Gems has a
4.5
average rating
from
2,194
reviews
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