I book my holiday online Sunday evening & paid in full , I never received confirmation but I did receive a phone call the next day explaining to me that I couldn’t have it at the price I was offered so had to pay an xtra £65 which I did pay as I didn’t want any hassle , i then received another call 10 minutes later to say the flights had gone up £70 per person so would need to pay 140 which I refused, I was then told I would have to go on an earlier flight of 7am which I told them I didn’t want otherwise I would just cancel my holiday , the guy seemed annoyed with me but told me ‘I’ll sort it ‘ I then received confirmation of my holiday within minutes. My 5 night holiday was correct but my return flight was booked for Friday instead of the Wednesday which I had already paid for, I made a phone call to let them know what had happened and was told someone would call me back which they never did .the next morning I received an email saying I owed £85 so I rang first thing in the morning when they was open and a lovely lady called Debbie rectified my holiday for me , she was an absolute god send .
1 year ago
Holiday Gems has a
4.5
average rating
from
2,193
reviews
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