I have booked countless holidays with independent companies but never had such a bad experience as I did with holiday gems! More like holiday nightmare. What type of company lets you book and then you have to wait over 48 hours for confirmation? Countless calls and emails to try and clarify if the booking is going ahead and when you speak to a staff member they say they can’t confirm due to data protection as they didn’t undertake the booking! Never have I heard of this before ? Then when you finally get to speak to the appointed staff member they tell you the price has increased by over £150! Staff were always polite but it’s frustrating to be told sorry I can’t help you ! This definitely isn’t customer service and is simply a means of the company securing your commitment by booking with them and then holding you to ransom as to final figure! Definitely would not recommend this company again whatsoever it’s not a gem it’s a mess