The deal I picked said flights included, only to find when I bought it, that it didn't. So always speak to them first as I could even tell you the details of the flights that were includes and yet they were adament it wasn't and there was no way of checking the offer that was on the website. Bit suspect if you ask me. However as friendly as the staff was, I didn't get a good deal for flights and ended up having to sort it myself (and got a better deal that way) I was redirected to lots of different people who couldn't help. After all that, the hotel ended up being a big disappointment. I was not impressed.