I made, what i thought was a holiday booking? After booking and paying in full, less than 12 hours later i had a missed call asking me to phone them back urgently? I suspected this was holidaygems asking for more money? so i decided to do some research into my rights before calling back... Hidden in their terms and conditions.... You are NOT actually booking a holiday at the price you see displayed on their website? But you are requesting if the company can provide this advertised holiday at the displayed price? Even though i paid in full at the point of booking it turns out its just a provisional price booking? Should you disagree with the, almost guaranteed higher price they come back to you with? You are then liable to pay a £75 "Admin fee" for this company looking to book your holiday?? This really should be CLEARLY stated on each holiday listing at the point of booking NOT buried in complicated terms and conditions! This admin charge! THIS DOES FEEL LIKE YOUR BEING HELD TO AN UNFAIR RANSOM? Either pay the "so called" overnight mysterious price increase? Or be punished with a £75 fine? Anyway! I decided to take a look in to my rights with these circumstances that seemed somewhat unfair as id only booked less than 12 hours ago apparently the price had gone up overnight? To my surprise i read information stating this was legal if various prices had increased dare in this booking period to a maximum allowed amount of no more than 8% If the company ask for above a 8% increase in price you have a right to full refund without any charges added. I also read that if your holiday booking price suddenly goes down in price you also have a legal right to ask for a part refund? I had no idea about this but decided to review the holiday booking price before calling them back to confirm my fears. less than 16 hours later the holiday price on their website had changed (updated live price) But this was showing a total of £6 less than what i paid (last night) So assuming the "REAL" price had been updated by holidaygems since last night? I decided to make the call back to them, Where i was quickly informed, the inbound flight price had crept up in price "since last night" total increase £70? When i had read other customer reviews most of the reviews mentioned this £70+ increase in booking price? Seems odd that almost all of the advertised booking prices are wrong and always more, never less? I stated this in the phone call, & it was explained to me, advertised prices are not always live and can take up to 72 hours to reflect the actual prices?? So i asked if he was able to provide any proof that the flight price had increased by around 6.5% overnight. (Almost to the legal allowed limit of 8%) He couldn’t but repeatedly spoke about live prices and website updating etc etc? So i decided to ask about the change in booking price that was currently being offered? I explained it had come down by £6 in total to book (right now) & asked how it was possible to increase in price by £70 in less than 12 hours of booking but then be reduced by £76 two hours later? He replied this was impossible? I offered to send screenshots of the live price change that i had refreshed several times while speaking with "PAUL" on the phone? At this stage PAUL seemed lost for words? I decided to put him out of his misery & said let’s just agree to keep the price at what i have already paid? Paul instantly replied YES OK! THANK YOU! Then hung up! I sent him and emailing saying i feel a little disappointed at him hanging up on me! & asked when my holiday booking would be confirmed and emailed to me? He quickly rang back, apologised and emailed my booking information. My conclusion of the booking experience.. I do have to question the integrity & honesty of this so called overnight price increase of £70 that came down by £76 a few hours later? With no reasonable answer & the fact that seems to happen with almost all holidaygems bookings? And then there’s the nasty hidden £75 admin charge if you refuse to be held to ransom? When i booking details arrived i closely inspected them for the "£70 flight price increase" I could not find any additional price increase in the booking details for the £70 in question, nor any extras discount applied to cover this increase? Um? Suspicious? Well after by first experience with Holidaygems i am a little apprehensive as to how smoothly my holiday experience will go being my fist booking with Holidaygems.