I booked this holiday on line and paid in full,I then get a phone call the next evening telling me he was going to confirm my booking,he seemed quite surprised my flights were booked but then proceeded to tell me my room rate had gone up,I was disgusted he then said I could cancel but it would take 21 days to get e refund,this was so upsetting he new my distress and spoke to a supervisor who decided to let me have the rooms at original price, iam a 75 year old lady I have always booked my holidays on line and never had this happen, on top of this iam phoned the next day and again was told my holiday needed to be confirmed,I then told her it had been and I had printed out all my documents,is this normal procedure,I do hope not,I will not be dealing with you in the future. Mrs harrington