Booked a family all inclusive holiday . Was told by holiday gems that even though jet 2 were showing none of us could sit together they assured me jet 2 save seats together for families . Not the case . They put us all in random seats not near each other . When I complained to say there’s no way my 6 year older and 9 year old can sit alone they told me to ring jet 2 direct . I did that and was told nothing I could do even though holiday gems told me their policy was to sit children underage with at least 1 parent . This has resulted in me having to book more flights at a cost of 600 and they wouldn’t reimburse my original flight money . Very poor service .