Ridiculous - initially booked holiday. Was called back the next day and advised room we had booked not available and we had to downgrade at more money - was told as long as double vaccinated it was good to travel (not true), We went for 3 days and the Amber went to Amber + and not these or wizz air bothered to send a courtesy automated email so was stuck in Spain and had to pay for another flight and pre departure Covid tests €95 each + the government PCR can’t be a home test just a bought one which was another £120 - the hotel gave us two single beds pushed together - the bar never had anyone on it, no English tourists, pool closed at 6 and no entertainment, no food available unless at restaurant times - old breakfast left out - staff told me they weren’t there to be my pal (obviously) but I had paid all inclusive so would have liked that service - couldn’t have food or drinks in rooms.
Not all inclusive - a £503 3 day break cost us over £1000 due to Mis information. Just avoid this company. Still waiting for them to even contact me regarding my complaint.
Waste of my time and money. Between holiday gems and wizz air I feel completely let down and conned
2 years ago
Holiday Gems has a
4.5
average rating
from
2,196
reviews
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