These guys are scam operators; if I could give them less than one star, I would. I booked a car rental with them for travel in New Zealand, and pre-paid for my rental , but a few days before I was to leave, I lost my wallet, including my drivers license. I thought that the document that I received from my department of motor vehicles along with my passport would be sufficient to allow me to rent the car, but unfortunately, that was not the case and I could not rent the car. I contacted them inquiring about a refund, since I had pre-paid and they did not have to pay any money out to the actual car rental agency, and they agreed to a partial refund of about 75%, which is incredibly low, but I never received that money, and repeated emails to them received no response. It has now been over a month since I returned and requested a status of the refund, and have yet to receive any response; it is clear that there will be no response, and no refund.