This company might be fine if you don't cancel and request a refund. I cancelled a reservation a month prior to travel and still haven't received a refund 7 weeks later. First I was told 10 days. I submitted a request at the 10 day mark. Then I was told 37 hours. At the 37 hour mark, I was told my refund would be processed within 10 days. At that 10 day mark, I was sent an email asking for my bank account routing number and account so they could refund me. This company is shady. If I reserved a car with a credit card, the refund should be processed on said credit card. What kind of person would be crazy enough to send their banking information overseas after this kind of runaround. Steer clear.