I went into the Inverness store today and couldn't find the item I was looking for but I did find another item I needed. I mentioned to Graham who served me at the till and he assured me we did have the item needed in store so we went and had a look together. We found what was needed and went back to the till and I paid for my items. He was friendly, efficient and we had a wee bit of banter too about customer service in general. I live in Elgin and Inverness is my nearest branch so I appreciated that he took the time to help and had a friendly manner too. All in all a great customer experience.