People on the helpline - very helpful, knowledgeable and I don't have to wait so long. Solicitors and Conveyancers search - although it offers 10% discount for members, this is not much different to other solicitor finder websites, (a) it is not clear how these solicitors are rated (users' reviews are not available and you can see only ratings), (b) it doesn't give you the space for further questions directly to the solicitors/ conveyancers' firm who will potentially deal with you. Choosing a solicitor is one of most important (& expensive) parts of the buying/selling process and it's not only money but you will want to hire someone capable and establish a good relationship with them. So everything virtual won't give you much feel of who they are since many of them said more or less similar things on the web. It is different to finding quotes for car / house insurance or the best utility tariff. I tried one of the solicitor orgs to get a quote and received an immediate quote after filling info in the web-form & received a number of emails including WELCOME PACK from HOA as if I've already decided to purchase their services ! So I will have to make it clear that I am still looking..