I placed an order December 28th still have not received my item. I called multiple times no one knew what was going on just telling me to call back on a different day? Which made no sense, they also would never let me talk to a supervisor when I asked. I called back again today asking for a full refund because at this point I just don’t want to keep dealing with them. The very miserable rude sounding lady told me she would issue me a refund now but could not provide me with a confirmation email or number so now who knows if I’ll even get it. I’m very disappointed with h&m I definitely do not trust ever ordering from them again. Their so many clothing stores out there don’t waist your time on this one.