The worst customer service in history is the Greek H&M department. Recently, I placed an order and I was twice charged. The phone is broken . Contacted via mail and the first agent was so "kind" that replied in Greek for my English letter (I guess it needs to do with her xenophobia... ) and directed me to my bank. I called my bank. Twice they confirmed that the amount for the order was twice taken by H&M. Till today Greek H&M and its enormous unprofessional, unsupportive agents keep directing back to my bank for a money which was taken by H&M system. Just never ever order from H&M.