Buyers beware - poor quality cars and service! I went to Hilton Car Supermarket to look at 5 cars I had seen on their website. First impressions started well with a large fleet of what I was looking for and a fair price – so I thought. From going down there, I found all those cars had no coolant, no oil and not enough petrol to take on a test drive. On my first visit, I waited nearly 30 minutes for the salesperson to put the relevant fluids in one of the cars to attempt to test drive it but their workshop was closed so couldn’t put coolant and oil in it. One of the cars also had mould on the seats and carpets. I made the decision to pay the £99, apparently fully refundable, reserve on one car to take out on a test drive the next day and, in hindsight, I wish I didn’t bother. This particular car had the low fuel light warning when I arrived so couldn’t take it out for a proper run and it had barely legal tyres all round, something that was an advisory on the previous MOT’s that I found on my checks the night before. When I spoke with the salesperson about this, he said they wouldn’t negotiate on price or rectify this issue. I felt rushed after the test drive, like he wanted me to leave and didn’t want to spend the time with me to look at other cars since I pointed out the faults on the one I test drove. Needless to say, I requested a refund for the £99 holding fee via email, as I was instructed to do although the salesperson omitted to tell me to include my bank details in the email. After daily emails (all ignored) and phone calls where I was promised the refund was processed and finance would acknowledge my email (which never happened), being told their finance person and sales manager have left the business since I requested the refund, that their banking system was having issues, it took almost two weeks to finally receive the refund which was only a result of my last phone call and me physically going down to the premises and speaking with a business manager. I was told that managers do not talk to customers which is why I went down as I couldn’t get any real assistance via phone or email. The trade in value for my existing car was also an insult! It was worth 30-40% more than they quoted from Autotrader which I did get at another reputable garage when I purchased a car from them. The staff at Hilton Car Supermarket are rude, condescending and obnoxious liars and the quality of the cars fits the persona of the staff and company. If you value your money and the security of a reliable car, I suggest you look elsewhere. I have since reported their business activities to the AA and the FCA.