Very disappointing. I saw a car on eBay, being sold by Hilton car supermarket. I checked it on their website and it was there for sale and available. I made contact through the online form and then was bombarded with computer generated emails. Some saying the price has then been reduced which was incorrect. It was still the same as the advertised price. I phoned up Sunday and was told the vehicle was no longer available. At this point, that was fine. I unsubscribed from their mailing lists. Now in the knowledge that vehicle is not on the cards. Monday I received a phone call from staff at HCS saying about my enquiry so I told them that the previous day I was told the vehicle had sold and was no longer available. I was then told that it was reserved but not sold. By reserved they mean the £99 reservation deposit you can make online. So they arranged an appointment and I jumped in the car and drove over to them. Only to find, having been stood around for around 10 minutes waiting for one of the many advisors to come and deal with me, that the car was not available. The premises is large with lots of stock front and back. However, past this, a few things show to me that they can’t be as professional as they try to portray. From the sad depressing looking fish tank in need of maintenance, the welcome desk still showing signs of the previous company branding that they haven’t bothered to remove properly to the gaggle of staff wandering around looking lost and unsure. Even some of the higher value cars out the front are poorly presented. 2 hour round trip for nothing. I then asked to speak to the manager. Sat in an area at the back of the showroom, the manager who just told the representative to tell me the car isn’t available. Raised eyes and glances over the divider as they decide what to say. Bored of waiting I went over and said I wanted to speak to him not stand there wasting more time. To which I explained they need communication between staff and to make sure vehicles are removed from the website when they are no longer available. I was told that it had been reserved and that I should have reserved it. I said why would I pay £99 for a car I’ve not seen. The manager agreed ‘yeah you’re right’. Having read their terms and conditions around this, I’d advise you do the same before doing this. The reservation is with an intention to buy not to view. They also reserve the right to sell the car from under you as well within your reservation period. I was then told, the car was still there, which I knew having already seen it parked outside, and that I could still see it. Which is pointless as it’s no longer available. Absolutely pointless, waste of time and fuel. Clearly a lack of communication between employees and personally I think a lack of care for the fact they, as a company have told somebody to come down knowing I would be traveling an hour to them, when the car wasn’t even available. When I sold my last car, I sold it to cazoo, I was treated like a valued customer, they were attentive, prompt and professional and did exactly what they said they would do. I bought that same car from main dealer, again the same service. I would normally buy or sell privately when it comes to getting a new car and have always had good experience. For this car I’m looking for HCS was the closest to me for me to actually see and test one of these cars and sadly it’s left a sour taste in my mouth. They would not be getting any recommendations from me