I barely ever write reviews but wanted to share my shockingly disappointing experience with Hillarys, avoid them at all costs for the below reasons: 1.Significant delays to the order - we were guaranteed delivery before Christmas by both initial fitter and surveyor and as things stand, we still haven't received our full order as of 4th Feb 2019. What's even more shocking is the fact that nobody at Hillarys can advise when the order will be completed or what's the reason for the delay.  2. Extremely poor communication - we received no apology or reason why our order was delayed by 2 months, as mentioned above nobody in the whole company including customer service senior manager or our fitter could tell what happened to our voiles & curtain tracks and when they will be available. 3. Three separate fitting appointments required - we were guaranteed that our order will be fitted in one go, however, each time the fitter came he was missing either curtains or voiles or was sent the wrong tracks meaning we had to take time off work again and again just to accommodate extremely poor service by Hillarys.  3. Shocking customer service - nobody took ownership of our case despite the formal written complaint, even the manager & customer service representatives were rude and kept cutting me off on the phone, I had to chase customer service on a daily basis and explain the situation to a different person each time just to get an answer to such simple things as the fitting date, reason for delay (which they couldn't advise at all). The information provided was often conflicting with what was agreed with the fitter e.g. our 1 (out of 3!) fitting appointments was cancelled and rescheduled by the fitter and customer services were completely unaware and gave me completely wrong information both on the phone and later by the text message showing a complete lack of communication internally and no respect to the customer. 4. Compensation - I had to fight long and hard (numerous phone calls, email communications, formal complaint) to get any kind of compensation for this awful experience & significant delays. And after all of this time and effort, all that Hillarys were willing to offer was a 5% discount!!!  Honestly, do yourself a big favour and look elsewhere - the signature service that Hillarys claim to offer simply does not exist the minute something goes wrong!!!