I had faux wood blinds fitted by Hillary's in May '23 and within a month they warped due to the heat in my conservatory. I emailed them, outlining the problem and attached photo's to the email. Within two days, they contacted and informed me that they had discussed the issue amongst management and that they would be replacing them all with wood blinds. The replacement blinds were fitted yesterday and I am very pleased with them. Hillary's are not the cheapest blind's but to me, it's worth the extra cost for the reassurance that the company take their responsibility to their customers seriously, displaying excellent customer service. Without doubt, Hillary's will continue to my first choice for any blinds that I may require in the future. This is the third time that I have used them and again, they have shown themselves to be a good, reliable company. I have no reservations in recommending them for the supply and fitting of their products. Well done Hillary's!