HA Hosting has provided me with virtual servers for many years. As with any provider, occasional issues arise and it's the way that companies deal with them that sets them apart. HA has always been very responsive when dealing with any queries that I have. If you're looking for a company where you speak to real people that care about your issue, consider working with HA. On the other hand, if you're happy with a faceless organisation that makes it very difficult to get straight answers to simple questions, look elsewhere. If you're in the market for any hosting services that HA provides, I'd recommend that you speak to them.