Absolutely appalling service and system flaws. I placed a order over £600 they took payment which left my account instantly. Within the next 5 days I received a email requesting outstanding payment. In the email they quotes if this is a mistake please let us know the reference. In which I replied do you need the PayPal reference or bank reference. A couple of days later I received the same email automated obviously requesting payment. By this time I should have received my products i purchase. I followed up by calling their customer service. The lady I spoke to was struggling with their two system and data bases if you don’t have your customer number to which she also mentioned having a order number isn’t ideal because it would make it more complicated. In which case why bother even having order numbers. While she was struggling she was very re assuring that everything will be fine. I told her to take her time once we found the details I was told i should of received a email my order has been cancelled due to stock and logistic problems. In which I understand but I did not receive this email and questioned weather I will received my refund on time if their system says outstanding payment. Then she got defensive i asked for a reference or email her reply was you was sent it already this morning. I responding no and is it all three items been cancelled in which case why was I still being ask for a payment that has been paid. She repeated the same excuse and mention her and colleague who I do know of have informed me. Which was never case I never received a reply or a response to resolve the situation just automated emails. After we ended this very awkward phone call i suddenly receive this email of cancellations that was suppose to be sent out before. Now I’m still waiting for my refund off £600 with over a week left to Christmas. Totally unacceptable. Worst company to order from do not buy from them online.