I previously ordered a canvas from Hello Canvas and was very impressed with service, value for money and quality of canvas, so I decided to use them again for another canvas I wanted, this time around I was disappointed with the service, I had explained I was at work unable to take calls (Not thinking the company would need to call me anyway) as it happened they did and obviously I couldn't answer eventually corresponded via email like I had requested I was confused by what Chelsea was saying and in the end she realised she had confused my order, after this I then received delivery which was incorrect, I had ordered a canvas of a Jack Russell, and received a portrait canvas of a family! My order has now been resolved and was done so quickly but it has put me off using Hello Canvas in the future