“Website easy to use, seem well organised and pleasant, liked their enthusiasm to start with.
Basically feel I paid for a boiler without an acceptable service, maybe this is why they’re cheaper. Any repair works involved with fitting the boiler were not kind to the eye. Read T&C’S, is what I was told. Basic simple things you might expect when paying a professional we’re either not in his job description, incompetence or just lazy. Leaving rubbish under a tree in the garden knowing a young child living there, consisting of bits of copper/ plastic pipe, block/brick and screws. Not acceptable in my view. Equally concerning they don’t appear to think anything wrong with any concerns I’ve raised as not got back to me after a week.
Sadly, I won’t be recommending and don’t understand how this can be when they seem to have many happy customers.”
It's Sam here, the founder of Heatable.
I do apologise for the issues which you've had, we never want a customer to feel like they've been pushed aside.
I've just ran through the notes on the job and spoke with Ben, the head of our technical team.
Unfortunately, during any boiler installation, the works can be disruptive and sometimes, small amounts of cosmetic damage are simply unavoidable. Our terms and conditions do state this, our engineers do not complete re-decoration, but they will always make good as best as they can.
With regards to the small bits of copper which had been left in your garden, this was an oversight on our engineers behalf, and I apologise for that.
I can see that Ben has tried to contact you on multiple occasions in order to offer you a gesture of goodwill for the inconvenience, but he has had no response?
If you would like to call us on 0330 113 1333, we will be able to arrange this for you.
We always do our best to make sure that customers go away feeling happy, I'm very sorry if you feel that you've been let down.
If I can be of any assistance, please do get in touch.
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Alice, Customer Support
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