i have recently had an install of a new combi heater. during the install the heatable team discovered a grass leak which Heatable never informed me of, so they installed new piping. Subsequently bypassing my current gas supply. As i was made unaware of this i proceeded to remove my old kitchen and fit a new kitchen. Yesterday i employed gas safety boiler to come a connect my gas hob, but he was surprised to find no gas coming through to the hob, after an investigation he discovered that it had been terminated. He had to stay all day while i hired my kitchen fitter to remove my kitchen cabinets so that he could access their piping and create a new gas hob feed from the pipes. Heatable installed new piping and bypassed my gas supply. When contacting Heatable they informed me that i had a gas leak when I had my boiler installed and they decided to lay fresh pipes, they suggested they were doing me a favour. I was never informed that i ever had a gas leak or they were determining my gas supply subsequently costing me several hundred pounds fixing the job they started. I have brought all of this to their attention and i must say the staff have been very sympathetic with my case and they are coming back to me with a solution. they have asked that i send over my Receipt for the labour i had to pay for to fix this issue. I am hoping that they cover these costs. I shall further the review once Heatable have completed their customer service procedure with my case.