I ordered flowers for my mother's 75th birthday for delivery on 22nd June 2020. The flowers arrived on time, but tired and withered in appearance and certainly not in accord with the 'prestige' tag or reflective of the money I paid. As a result the flowers were sadly confined to the bin within only a couple of days. I contacted Haute via this site on 23rd June 2020 in order to express my dissatisfaction, and my mother's disappointment, even attaching photos as evidence of the poor condition. I did not receive an email response until 1st July 2020, and following review of my concerns/photos I received an apology, and the offer of a replacement bouquet as there was acknowledgement that the condition of the flowers had been poor & not up to their 'usual' standard. Rather than insisting on the refund as I had initially intended I accepted this reasonable offer, and at their request supplied a date for delivery. However, I fairly assured that if this was not convenient for them to arrange I would happily provide an alternative date if they kindly informed. I didn't receive any response and the flowers were not delivered as I had asked (for 26th June 2020). In response I contacted the company again, and then every two days asking for an explanation. I only received a reply on 11th July 2020, with a further apology and another request to provide an alternative date in order for a replacement bouquet to be delivered as agreed. As per request I provided an alternative date for delivery as requested (in approx. 1 week) and again asked for the company to acknowledge receipt of this request. Again I have not heard anything despite the operator informing that they would deal with this issue, and I quote, 'right away'. I have absolutely no faith replacement flowers will ever arrive and would prefer a refund of the considerable money I paid for the original order following the company's acceptance of responsibility. I am truly regretful to have to write a negative review, something I have never felt the need to do with any company I have used in the past, but I've wasted enough time and energy on this matter now and am sick and tired of the requirement as a customer to constantly chase this matter. Further, my mother is only 75 once. Regretfully Dr Daniel (written at 20.15 hrs on 13th July 2020).