I have joined their monthly flower subscription service for flowers. It’s supposed to give you a 30% discount on their retail bouquet- at a cost of £30 - adding the 30% I should have received a bouquet in the region of £40 - £42. What I have received was very disappointing- 3 pink roses, 3 yellow carnation and 2 red lilly types with some green. I have called the company asked for a return and refund which was denied on the basis that their “quality manager” looked at the pictures and found nothing faulty. Considering they go on about a 100% customer satisfaction I was surprised that after a whole day of emailing back and forth no agreement could be found. In fact their customer care does not even involve the ability to talk to a manager. Apparently they don’t talk to customers. I have now handed the matter to my payment provider to get my money back.