Very prompt service. Disappointing flowers that did not look like the picture and only lasted a few days. Some were nice but not £50 worth! I did complain as soon as they were delivered but although my comments were responded to very quickly and politely, no change was made to the flowers since the manager deemed them satisfactory. A voucher for money off another order does not really make up for the disappointment since I am reluctant to order again. The recipient, who never usually complains, said that the £10 roses from her local supermarket were fresher and lasted longer. How disappointing.