I would have possibly said 5 stars but at no time was I given notification that the flowers were being or had been delivered and as I was a day late for a friend's birthday, I felt I couldn't phone and ask her! However she contacted me just before 10pm and said the flowers were amazing .. PHEW!!! I had already sent an email to Haute and then one explaining that the flowers HAD arrived. ( Who knows when!) They sent a nice email back and said they would investigate about why I hadn't had any notifications. I will use them again as my daughter has used Haute and been very pleased so .... hiccoughs happen.