I usually order flowers to be sent from a high street store which have always been delivered on time and a good quality bouquet. I wanted something with a bit of a wow factor for our daughters Silver Wedding Anniversary so I arranged for a bouquet that contained some of her wedding flowers together with a bottle of champagne at a total cost of £89.99. We wanted something special as all the celebrations planned had been cancelled due to the pandemic. Although the website boasts ' a reliable delivery service ' much to my horror the flowers did not arrive on the day although plenty of notice was given. I cannot begin to tell you how gutted, disappointed, angry and sad I felt. I could not find a phone number so started a correspondence by email. I made contact with ' a representative ' which in all honesty felt like a robot. He explained at great length how the flowers were packaged and they would be ok for when they eventually turned up. They did arrive the next day minus the champagne. Quite a few emails were exchanged and I was trying to convey my utter disappointment and their incompetence but always met with a cold, almost robotic reply. I think it was a standard answer read off the companies 'What to say if someone complains ' text. They said ' they try and compensate the customer appropriately' which in my case was to refund the £5.99 postage, not even an offer of a voucher to be used with my next order but I guess they knew that would never happen. I could in no way recommend this company and I am sure during this pandemic they have done very well as people want to remember loved ones, birthdays, anniversaries etc. There are plenty of very good Flowers by Post businesses out there, use them but not this one.