Fill in the details online and within a couple of minutes your phone will ring. The Salesman is very polite and friendly and gives you a "Guaranteed" Price. This is after answering all his questions honestly and accurately. This included the details of the existing boiler and the fact that renewal is not urgent as it still works OK. An appointment is made and agreed for a surveyor to make a site visit. Two days later an email is sent with a discount offer on a control system, available on signing up for a new boiler. This offer expires before the site survey takes place. ??!!! The surveyor is very friendly, polite and completes a thorough job. His price is £600 more than the "Guaranteed no extras" price given by phone. This is apparently because the existing boiler " isn't the type we were expecting, it's a Powermax" The new price is written down on the back of a business card. (Very Professional) The extra discount offer on a control system has also expired 6 hours later a demand to sign the contract is sent via email. This email is anything but friendly. British Gas have got our order. Their quote is made in exceptional detail and their "£400 back on your old boiler" is genuine. They are miles ahead when it comes to dealing with Customers and fished up £350 cheaper than Hassle Free Boilers.