At first this company were very friendly and gave a good quote, the installation team did a good clean job, then several of the radiator valves started to leak, it took 2 phone calls, a visit from an engineer (who did nothing other than tell me that as i had a fixed price installation the repairs might not be covered by the guarantee ) and several weeks before another engineer finally repaired the leaks (in the quotation small print they stated they aim to carry out any repairs in 24 hours) Also as part of the original offer made to me there was a promise of a £100 shopping voucher to be sent to me after installation was completed, this has not been sent even though i have requested it twice via phone calls. At first I thought I had found a company I could trust, but now they are beginning to look like just another rouge trader who will not honour their promises. Ray Cooper