Do not use this company their name should be Full of Hassle Boiler Company. Two weeks later I still have a hole in my wall from them fitting the flue. I have called them or the AA, who recommend them, 6 times if not more in 5 days. Each time they are apologetic and promise to sort it out but absolutely nothing happens. This is the end of a catalogue of issues. First they kept hassling me on an almost daily basis to go with them while I was getting other quotes, then the first installation was cancelled the night before, they told me I needed to clear a route in my loft for an electric cable but in the end that was not necessary, they did not deliver a boiler programmer, the week after they sent the electrician with a thermostat not the programmer, then the boiler would only do hot water or heating not both (this went on for a week and despite calls they did not send anyone to fix it so the guarantee is not worth a penny) finally at the scheduled appointment (second) to fit the programmer they sorted the hot water/heating issue out but could not do the bricks. I have given 1 star because there is no option for no stars.