Got a boiler off these last year a great boiler but not the like for like they said they would fit. My old boiler was rated at 28 the one fitted was only 24. Not much I can do about it now and no apology from them or explanation. The boiler is now due for its first service. I received a letter dated 31/7/15, to arrange a date to do this . After several phone calls my service won't be done until 20/11/15. This is a full 4 months after the initial letter. I wonder if the people at hassle free would accept this kind of poor service? I wonder what would happen if I cancelled payment for the next 4 months until my boiler is serviced? Bet they would be straight on the phone to complain. This is the worst customer service ever and I still have 11 more years to pay. Be warned, quick to get you to sign a contract but not quick at anything else. I suppose asking for a bit of a refund would be pointless and laughed at.