I am sorry to say that I've had an incredibly poor returns experience with Harry Hall. Having ordered a tweed jacket at the end of February, that did not fit as I wanted, I followed procedure and returned the item within 1 month of it being received. On the 10th May I received an email to say that the item was being returned to me as it was past the 30 days returns policy. How the jacket arrived back to Harry Hall having apparently spent one month on route seems to be a mystery. Or was it sat, unprocessed in a warehouse I wonder? Today I received the jacket back with writing on my original returns note to say the 28 day returns policy had expired. I have not had any refund. As the jacket is in perfect condition and was sent back by me in time, I am incredibly disappointed and will not be buying from this company online again. I am left frustrated and out of pocket. Terrible customer service. If I could rate zero I would.