I recently ordered two pairs of their yard boots as I couldn't get hold of customer service to advise on sizing, so ordered 2 sizes. The fit came up as standard (I wouldn't say particularly wide) so kept my normal size. I sent the other pair back, in original packaging (you have to pay for return postage, but that was fine). I sent an email in, asking for them to acknowledge receipt of the boots and asking about when I could expect to receive my refund. No reply. When I eventually called customer service and eventually got through, I was told rather abruptly it would be 14 days, which again, is absolutely fine - but their whole approach to customer queries and response does not fill me with confidence at all. Just as a warning, if you have any issues, don't expect any proactive handling of it by Harry Hall!! Other than that, the boots themselves are absolutely lovely - and very smart. I used to wear HH jodhpurs when I was a child so have fond memories of a great British brand, but I think they've most likely been taken over by someone else these days, and just kept the name.