Good price compared to other companies, easily booked online with max 7.5 tonne lorry, advising them single track lane access and giving My3Words location. Telephone call a couple of days later they couldn't deliver the quantity I wanted as too heavy for the lorry, it had to be split over 2 deliveries because of the weight. I had to then pay an extra £20-something pounds for the second delivery coming the day before the first. Fair enough. Another phone call the following day saying they couldn't make that rearranged day as it was the day after a Bank Holiday so it would have to be the day after the first. I had labour already booked for the original day and it was too short notice but had to be early delivery not anytime - so I had to pay another £20-odd pounds... The first delivery came on a massive lorry, 14-18 tonnes, and he struggled to access the property, and it was only 2 pallets that came off it, 85 rolls of turf split between them and he arrived about 11am. The second day was a 7.5 tonne lorry, again 2 pallets and easy for him to unload and turn around. Good quality turf marred only by extra charges that were nothing to do with me and I couldn't really argue about as I'd already paid the nearly £600 for the original order... so not quite as good value as I originally thought. :-(