Not enough information online about TNT Express delivery arrangements - important to know when goods expected and if one has to sign for them and if this includes a Saturday. I phoned the day I placed the order and was told it would be the following day - a Friday. I was advised to leave a note on the door with instructions for delivery if I was to go out. I waited in all day but nothing arrived, it was a bank holiday weekend but I left a telephone message to say the order had not arrived on the Saturday and asked if someone could look into it. I phoned again the following Wednesday. Staff did look into it but it took all day and I phoned again in the afternoon but no news from TNT. I was phoned late in the afternoon and told that TNT had tried to deliver to the property twice but no-one was in! This annoyed me as it was not true. I waited in all day Friday and most of Saturday and left a note on the door with alternative arrangements when I went out on Saturday, Monday and Tuesday. No delivery and no card to say anyone had called. After a conversation I accepted the offer of another delivery date of the next day Thursday. I mentioned that my address is a new property built last year and that TNT would have to access via Bilston Street. I waited in all the following day but the delivery never arrived. I phoned again and requested a refund.