Although I love the turf that arrived and it was easy to lay and seems to have taken well, I also ordered seeds. Spoke over the phone to the company to confirm they would come with the turf and be delivered on chosen day that we paid for. This was a necessity as we had contractors in school to complete the work on a given day. The seeds however did not arrive. I called them and they promised to call back that day after looking into it. No one called. Since then I have been promised 3 calls back and an email - still had nothing. A chap on the phone suggested that when they eventually arrive, which can't be guaranteed - just send them back for a refund. This however did not resolve the issue of having people into school in the holidays to do work on the garden, without the seeds to do so. Who pays for their time ? Who pays for the postage back etc? There was no consideration for the wider issue and the fact that they were only purchased from this supplier due to the promise of guaranteed delivery on a chosen date. After chasing several times, I was promised twice that it would be taken up with a manager and they would email me with a solution/resolution - a week and 2 calls to chase later I still haven't had anything back. I am so disappointed as not only is it a lot of money out of my very small grant for school, but it has now put a halt on the whole project.