Oh dear oh dear I do wish I had read the reviews hear and on trust pilot before I purchased a Xmas hamper for a friend. I gave friends email as I was going overseas she never received confirmation harrods said their was a spelling error but strangely they sent her an email after Xmas to her correct address. Their explanation someone checked her address through her harrods account. My friend has never had a harrods account. As I was concerned the hamper might not got dispatched as hampers were now showing “sold out” online I spoke to customer service who said this was because they wouldn’t meet xmas delivery dates but they were available on the shop floor, but I didn’t have to go into the store I could order through the warehouse, but no I couldn’t be put through as they were too busy to take calls, but they would get them to call me back. Obviously after waiting all day they didn’t so I ordered another hamper from regency hampers, which my friend tells me was far superior to the harrods one, which surprisingly did arrive. After many emails in which harrods tried to say the problem was the billing address had defaulted to my friends address. I told them this was not possible she was the recipient I was the purchaser and I had paid on my credit card with my billing address or the payment would not have gone through. The customer service manager then phoned me, the phone rang for 3 seconds and cut off (I have the Screenshot) he then emailed to say he had tried to reach out to me. I said it didn’t ring long enough for me to pick up and again a belligerent attitude stating harrods has the phone recordings and none of this is harrods fault. Having been in customer service all my life I can honestly say harrods have got this so very wrong. There is a saying “ the customer is always right”. Clearly harrods will be losing more customers than they will be keeping