Harrods Reviews

3.95 Rating 21 Reviews
71% of reviewers recommend Harrods
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"Visited Harrods charcuterie counter as I have done for decades, found a small cheap looking counter instead of the previuos, glorious, magnificent altar to cured meats, very disappointing, 3rd rate cubicle type corner effort not even worthy of a back street salumeria in a small Italian village, a poor selection of meats compared to the glory days, will never visit again, alas.......Also saw self paying machinery.....unheard of, undignified, awful, the food hall has become a horror in comparison to the previous set up.. What are the owners playing at??? Already even the glorious counters were dwarfed by many continental shops for decades, but now Harrods looks like a cheap store in the eyes of the many visitors to the foods department. Shame on owners and whovere designed those horrors, especially the black price labels that nobody can read or make out. Labels should be in white with visible black lettering. What a disappointment..........what a shame, what a horror........"
Posted 4 months ago
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"the shop and food looked nice"
Posted 8 months ago
"Review of the product that I buy by them was great"
Posted 9 months ago
"The Hermes staff are rude, dismissive and consummately unprofessional. They do not acknowledge waiting customers, and when approached are rude and dismissive. Should you be lucky enough to be served, the service is perfunctory and lacks all due care or attention. When I asked how I could lodge feedback they sneered and sniggered. They really let the rest of Harrods staff down who are professional."
Posted 10 months ago
"Quality products and packaging (though the Bentley white edition bottle looks a bit scratched after I've opened the box. It was a pleasant shopping experience. Thank you."
Posted 10 months ago
"It was great to get to shop at the would famous Harrods in the airport in London. Even tho I front spend much the customer service was exceptional!!"
Posted 11 months ago
"Amazing place to shop"
Posted 1 year ago
"Great staff who were very helpful."
Posted 1 year ago
"I received my items the next day and they were in perfect condition and wrapped exceptionally"
Posted 1 year ago
"Wonderful store with magnificent food halls!"
Posted 1 year ago
"Great day out for the kids and wonderful food halls!"
Posted 1 year ago
"Good customer services skills"
Posted 1 year ago
"Quick delivery beautifully packaged was a delight to open"
Posted 1 year ago
"The Sales Assistants in the Opitician Department were very helpful and patient ."
Posted 1 year ago
"Great cream teas"
Posted 1 year ago
"Provided an excellent product."
Posted 1 year ago
"Easy shopping online and their customer service is great"
Posted 1 year ago
"Incredibly poor customer service today from Cartier today Harrods. Not what I expected from 2 top brands. Its ruined my wife's anniversary present."
Posted 5 years ago
"Please thank Hardeep at Harrods Direct. Once again she has been the epitome of exceptional customer service! Xx"
Posted 5 years ago
"3 times I've called Harrods Links of London & 3 times someone was apparently calling me back.Im appalled at their terrible customer service"
Posted 5 years ago
Harrods is rated 3.95 based on 21 reviews

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