My order was cancelled due to Harrod's choice of shipping company and the company's alleged requirement of needing social security number for customs. It took customer service almost an entire week to notify me of the "requirement" and refused request to communicate with a supervisor. I also sent a request for the contact information to department/persons in charge of international shipping to inform them of my concern and inquire about why the information is not displayed on website in section regarding international shipping and never received a reply. Customer service is poor and definitely not what one would expect from a store that advertises its self how this one does. All in all, I ended up ordering directly from the designer's boutique which was very pleasant. Yesterday Harrod's sent me and request to review the purchase and I wrote the above plus an extra sentence about why the item is a good purchase despite having to obtain it elsewhere. I received the following reply from Harrod's "Thanks for leaving a review – unfortunately, it didn’t meet all our website guidelines. We hope to publish your thoughts next time!"- Confirms the poor customer service and lack of transparency.