Ordered a "Tuscan White Wooden Staircase Bunk Bed". Scheduled it to arrive the day before our childrens birthday, so we could take their room apart and set it up on their birthday whilst at school. We arranged this a month in advance, paying extra for the named day delivery - and checked a few days in advance to ensure all was on track and was assured it was. We got a 2 hour timeslot the night before from Pather Logistics, but upon checking the tracking the next morning it said 'Delivery Unsuccessful' due to incorrect weights and dimensions. I chased it numerous times for hours, only to be told it wouldn't be delivered - wasting a day off spent at home to receive it. Was then told it would be arriving the following day, and they would try and prioritise delivery - only to watch it circle around us nearby for hours until it turned up in the afternoon, so we had to spend almost all of our childrens birthday in chaos and unable to celebrate due to HappyBeds and Panther Logistics letting us down. Also - it states it takes 2 hours for 2 people to assemble it. Absolute nonsense, it takes at least 8 to 10 hours. It can't be assembled in position as you need to access all around it, and it weighs almost 200kg (~30stone) so required even more people to move it finally into position. We are happy with the bed now - it's just a shame for the failed delivery, wasted time and a spoiled birthday. Lizzy and Livia were very friendly and helpful, but that doesn't help when the compay can't deliver as agreed. Be wary of purchasing if you need it on a specific date. Also be mindful it takes a LOT longer than specified to assemble. The bunk bed itself is great and the kids love it. It is very sturdy and just what we wanted. If it wasn't for the poor delivery and assembly experience meaning we weren't able to celebrate our childrens birthday until the day after due to the delivery shambles and having to have a bed assembled on their birthday to sleep in, this would be a 5 star review. HappyBeds - sort our your delivery company, as they are costing you poor reviews. Your team and the bed are great, the delivery let you and us down. The order number is #1000507021 to save HappyBeds saying they can't identify the order, which seems to happen on most reviews here.