The communication was great! The booking was really simple online and we had a call a week or so before the party to confirm details. On the day of the party our entertainer arrived later than we anticipated and we had a few guests already arrive so this wasn’t ideal as we had to improvise . Our entertainer was really polite however we didn’t feel that she grasped the full attention of the children. Our entertainer we imagined would also really absorb our theme so when we were told to allow for setup time we were disappointed it was a suitcase open on the floor and a sound system. This really took the magic away from the superhero day as our daughter envisaged a real superhero boot camp style party, and it just seemed a bit fragmented and not as engulfing. It was a shame as actually I feel that we could have done something ourselves now that would have been a bit more special. Overall a good day but disappointing implementation.