Before I placed my order I phoned (on Monday 23rd October) to establish whether the order could be fulfilled, despatched and with me within a certain time frame; I placed my order after reassurances that it could and was told it would be delivered on Friday 27th October. At around noon on that Friday I phoned to see what was happening and was told one of the items had not arrived from the manufacturer. However, I had been told on the Monday that one of the items was not in stock with you and the person I spoke to had checked it could be with you by Wednesday to be despatched to me for delivery on Friday. So there was a problem both with the manufacturer not fulfilling your order but also with your staff assuring me it could be with me by Friday. As the property where I needed the door furniture is a second home, I needed the delivery to be made while I was there. I had a workman standing by to fit the furniture the Friday afternoon. In the end I have had to leave my property with the old letter box, which is not rain proof, which is why I ordered a new one in the first place. All in all, although I like the range of stock you have, I feel I was misled before placing my order. When discussing this on the Friday, the member of your staff I spoke to told me that the manufacturer is often slow at getting stock to you; in that case I wonder why I was given the assurance that the order could be delivered within the given time frame.