Reading/ tilehurst garage Went to this garage to have 2 tyres replaced and the tracking done. It took 3 days to get my car back and they didn’t even get the tracking done. So dropped the car off on a Tuesday morning at 7.45 got a call about lunchtime saying i needed 2 new tyres and it was too late to get them delivered today so would have to wait until tomorrow.now I’m self employed I don’t get paid for days off. The next day I waited for a update until lunchtime and phoned them apparently they couldn’t get the locking wheel nut undone and they have to get someone in to do this as they can’t do it and it won’t be until the next day another day off I’m fuming by now. The next day waited for an update and phoned them again about lunchtime and told there just finished another job and I’m next so should be done in a couple of hours I waited nothing so after 3 hours I walked down there which is 2 miles away and it still wasn’t ready. I waited for at least half an hour finally i was told they had done the tyres but haven’t done the tracking. The reason the car was in the garage was the tyres were completely bold on the outside because the tracking was out. Now I’m really angry after a lot of shouting they booked me in for the Saturday at 12.30 and are going to do it for free. So take the car home in the dark and drive the 45 miles to work the next day in the dark by the time I get there it’s light I have a look at the wheels and there’s a nut missing from each tyre I could not believe that they didn’t replace the nuts or even tell me. Go down there Saturday and they say that they can’t do it as the ramp isn’t free if you leave it with them they will try and get it done but no guarantee. That was the last straw phoned there complaints department and waiting for them to get back to me but I’m not holding my breath. I am a returning customer and I have been very happy with the service I received before but this time has been the worst experience I’ve ever had. Absolutely shocking. My wife’s car was in a different garage and she mentioned my experience to them and he said they were getting a lot of Halfords customers in after they had bad experiences. That pretty much sums it up Here’s my case number from customer service 22195898 spoke to them a couple of days ago. Said there get back to me, still waiting! Update Had communication with customer service via emails and eventually got the car booked in at a different Halfords garage in Reading had a appointment made by customer service for 11.30 turn up and are told they could not do but might have time if I leave the car. I told customer service l can’t leave the car. Another complete balls up this time customer service. Date of experience: 13 January 2024