Called customer service to book three annual bike services. Arrived at branch to deliver bikes and was told the appointments were only for a review prior to service. I would need to collect the bikes and book an annual service only to return with the bikes at a later date. The branch was unable to retain bikes, as service slots were fully booked and they did not have storage. Telephoned customer services to complain and was told a 72 hour reply time was standard service standard. Agreed for a call from the branch manager and they have not replied. Branch have since called, stating my bikes must be picked up and they will not perform the annual service prior to collection. They confirmed to me that customer services always get it wrong! I have raised a complaint and no response received. I recommend customers do not purchase service contracts, as Halfords cannot administer these.