I had a dash cam supplied & fitted. Got home, downloaded the CD ROM & found a fault re: G Sensor. Rang branch, spoke to a manager who asked me to bring dashcam back into store so they could plug in diagnostics, but not until following Tuesday. Rang Tuesday a.m. - named manager not in. Went to branch. Fitter told shop assistant (via their ubiquitous headset) just to change settings. I knew that changing settings would not cure the fault and anyway I could have done that at home - what about plug in diagnostics? No such thing in store, he said. Why then was I asked to come in to do that? No suitable explanation. As I was being dealt with by assistant he suddenly started talking into his headset to someone else about a totally different matter. I was not a happy camper and asked to speak to a manager. I can't speak highly enough of the manager who dealt with me in a professional and efficient manner; unlike the fitter who was just trying to fob me off and the assistant who was clearly not focussed on my problem. Talking to the manufacturers Tech. Support it turned out the issue was a known software fault - nothing to do with the actual dashcam! So, I've got a brand new item which has a known fault. Halfords appear to be not aware of this and the branch staff were inept. I need another dashcam for a second car. Will I be buying that model? Will I be going to Halfords for it? What do you think..............