Short version - paid for MOT and Major service £274 on line. failed MOT £400 worth of work ,that was ok. Picked up car ,arrived home ,had quick look over car no details in service book, noticed oil was still black, oil filter had not been changed. Took car back next day, the person on desk checked car and agreed the service had not been done, Was told to return car next day when Major service would be done. Received call car was ready for collection and was assured by mechanic on phone he personally monitored the service. Picked up car for a second time ,checked service book , only oil and filter and air filter marked as done. Back on phone to Halfords, same mechanic told me he personally checked all the fluid levels etc. When I told him fluids such as brake fluid should have been changed he said he could not answer that and would get the manager. The manager assured me all the service items had been done and that I could mark the other items in the service myself. Just for my own peace of mind I checked the brake fluid with a moisture content gauge, it showed the fluid had 4% moisture and should be changed. It is possible the gauge gave a false reading but the resovoir did not look like it had been disturbed (cap still dusty) The reason I am writing this is because I contacted Halfords complaints dept on 20th Sept ( 3 weeks ago) and despite sending a second e mail I have had no response The car is my wife's and it occurred to me if she had taken the car in for the service and collected it , she would have come away thinking she was doing what was required to keep her car in good working order, in reality she paid £230 for a service and we still do not know what we got for our money. This was at the Barker St Norwich branch