Unhelpful, aloof, awkward and noncommittal are words I would use to sum up the customer care at this Halfords Auto Centre in Bury St Edmunds. I booked my car in as I had a fault with the ABS system – a light had come on the dash. On arrival, the lad behind the counter presented me with paperwork indicating a cost of £49.99. “Is that how much it will cost?” I queried. That was the price of the ‘diagnostics’, he explained. Had I not queried this cost, then at no point would the employee have explained that I would be committing to a cost of £49.99 for diagnostics (with no idea of how much the repair would cost). I asked the young man, in his professional opinion, what he thought might be wrong with the car. He was, however, unable to comment, incapable of giving a professional opinion – his stock reply was, “we won’t know until we’ve done the diagnostics”. There was another mechanic present who told me that it could be any of 10 possible problems. “Are you suggesting it could cost anything between £50.00 and £500.00 pounds?” I asked. “Yes!” he agreed. Neither mechanics were able to speculate any further. The boy behind the counter – the one who was possibly on a YTS scheme – did tell me that once the problem had been diagnosed, I was under no obligation to have the repair done with Halfords! How very magnanimous. Needless to say, I didn’t have my car repaired here – I had zero confidence in their abilities. Surely anyone who is skilled at their job would be able to hazard a guess – suggest that it could be this or that? If you want a mechanic’s opinion on a car problem – avoid this Auto Centre – the staff here are only able to offer a blank expression.